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Website Outages Prompt Long Wait Times for FMCSA Contact Center

Users can expect high call volumes and long waits until the portal is operating normally.

wait timesFMCSA Portal users and Drug and Alcohol Clearinghouse (DACH) registrants are having difficulty accessing services.

The FMCSA online portal continues to be plagued with issues, resulting in recurring system-wide outages, redirecting users to call the Contact Center. The influx of calls has resulted in longer wait times, adding frustration to an already inconvenient process.

The FMCSA has reported that users can expect the high call volumes and extended wait times to continue until the portal is functional, and to check for updates on their site.

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